Policies & Postage
Clothing must be unused and still have tags attached (or if no tags attached, must have original packaging). Buyer pays for return postage unless item is proven faulty (see below). This could include; loose stitching, holes, incorrect logos, or marks. Unfortunately sometimes things can't always go perfectly in production!
NOTE: When embroidered, a chalk ring is imprinted around the embroidery site. This may still slightly be visible, but will wash out easily.
Similar to this, when a embroidery or stitching machine finishes the line of stitching, sometimes the machine does leave a 'tail' of thread. This can simply be removed with a pair of scissors. Our multiple quality control checks will likely remove these threads, however occasionally things are missed.
If you have purchased your garment within the last 6 months and it has any faults including rips, holes, stitching issues, please contact us and include photos of this issue. Though we only use high quality fabrics and manufacturers, we understand being around horses isn't exactly easy on clothes, and so sometimes issues can arise!
If incorrect size, buyer will pay for return postage and postage of correct sized item back. If item is faulty, we will pay for postage back to us and postage of the correct item back to you, provided that you can prove the item is faulty (email a photo of fault to email@example.com).
NOTE: Items being posted internationally could be subject to separate customs charges. This is unfortunately out of our control. If you have any issues regarding this, please contact us.
We have a flat rate of $25 for international post (worldwide) of any items up to 500g in weight (about 2-3 tees, or a pair of leggings). This cost is the standard international postage cost and therefore does not include full tracking, and can only be fully tracked by the postage company, Australia Post. The express option is much faster and is fully tracked, however is obviously much more expensive.
Our standard time to receive an international order is 6-16 days. If you are an international customer and your order has not been received by you within 3 weeks, please contact us and we will file a missing parcel report with Australia Post.